Chase Bank

It’s 20 to 5 and the phone just rings. No one answers. The lights are on and no one is home. if my landlord didn’t bank here, I would NEVER do any business with this bank.

Pedro the Lone business banker couldn’t process a simple dba paper (yes a lone piece of paper) in the 24 minutes before his next appointment. Since when does chase even do appointments? They are too busy complaining your mask isn’t over your nostrils to provide good service. Then again good service and chase shouldn’t be used in the same sentence. The kicker is this document was once in their system. Now it’s my problem it isn’t. I had to cash a large check written to my dba name. What if I needed that money or I would be broke? Not a consideration they wanted to make.

Second attempt to add my husband’s name to the bank account. Second time was turned around. First time the reason was that I don’t have enough forms of identification, second time I needed to make an appointment. After talking back and forth with a banker turns out he can help me to CLOSE my account rather than ADD my husband’s name!!!!! Guess what? The banker insisted so I needed up closing and pulling all my money out. They rather loose a customer than help out. Wow!!!! The worst service ever!!!

Even knowing that I am a customer I was left unattended in the lobby for over 45 mins after signing the appointment sheet. There were two tellers who were talking with each other all the time and they never came to me to ask if at least I was alive…the two representatives on the front descks they never came to acknowledge my presence as well…
During the time I was waiting, another person came and just went to the male representative asking him a favor…sure he helped her without even looking at me …
Today this branch, and the bank, just lost a new business account from an import and export company which has an average of $2 million dollars monthly ballances…so sorry for them…
At the end of the day, I was wondering where the manager was during this time and what type of training is delivered to these branch’s employees…zero customer services…

I’ve had good service at the branch, but now no teller line. I go for quarters and now I can’t any more. Get those machines to pump out quarters then I’ll be fine.