Massage Envy

All my 5 stars go to miss Rehma,facial specialist !!!
It was my 1st time I booked facial and met this young lady. I wanted to book 90 minutes session, but booked online and for some reason the system allowed me to book only 60 minutes.
Next time I make sure I do 90 minutes.
However, my 60 minutes were great, Reshma is amazing, real professional and made my experience awesome. She listens and understand your needs, she gives more than 100 % to her work and effort.
It made me feel very relaxed and my skin felt great.
Thank you Reshma, you are awesome and I will see you very soon.
…on the other side I was very surprised at checking out at the front desk, that I have to pay for my 4 enhancements…total of $60.
I have been a member since October 2020 and didn’t use my monthly membership packages.
Of course I thought I can deduct $60 for enhancements from my account balance .
I have been said no…
This is disappointing, I was a member with Hand and Stone spa before and any enhancements were deductible from balance account…
I think it makes sense.
I changed for massage envy because this location is much closer to my home.

The front desk associate was sadly impolite, unprofessional, and insensitive. When I schedule my appointment the second time at this establishment, it was under the informed notion that I had one more prepaid appointment remaining by one of their employees at the location before I scheduled the appointment. When I completed my appointment, I was told that I needed to pay the full balance for the appointment that I was initially informed that I had paid a majority for. I felt it was imperative to speak to one of the front desk associates (a white woman with blond hair) and she came across as a tad aggressive too quickly and without instigation in front of other customers. I chose to not engage.

It was completely astounding and unappealing. Especially, when I had justifications for being upset and disappointed about being misinformed by one of their personnel. I feel like I was conned and she did not express the appropriate reaction to the situation.

So not only did I leave the appointment paying more than I intended, but I also have burn marks where I received the chemical peel. I will never recommend any close associates of mine to this particular massage envy.

Side note: I have already left a personal review on the Massage Envy portal.

The manager is completely unprofessional and has no business in customer service. I would expect that from the person at the front desk. Maybe hiring an adult would help. Either way I wouldn’t use this location if it was free. They scam you out of time which is false advertisement and hire incompetent people on top of that. The service is horrible all around.

I love the Coconut Creek location! Orlando is by far THE BEST!! No matter how tense I am, or what pain I’m experiencing upon arrival he heals me. On today’s visit he reviewed all of the safety measures due to the COVID 19 and made me feel safe. Thanks Orlando see you in 10 days.

I recently went in for a massage with Danielle, who i must say is amazing. She was very professional and sweet. Her hands are truly God sent. I felt so relaxed the entire 90 minutes. I think i actually fell asleep during the massage. I am looking forward to my next massage with Danielle. I promise you if she is your therapist, you will be in for an incredibly relaxing experience. Thanks again Danielle. Can’t wait to see you next month.