Massage Envy

This was a birthday gift from a friend, my first time. The massage was great, my issue was after paying. I understand the process of promoting membership, but at the time I did not want to commit. I was there about 10 extra minutes explaining why I didn’t want to commit, it began to feel like harassment. Than finally I agreed to book a following massage after I return from my trip. They informed me they will call to remind me of the appointment. I just received the confirmation call after 5pm, I informed the worker that I can not attend due to being exposed to COVID 19 & required to quarantine. They reported I will still be charged the full amount for this appointment and I can return in two weeks showing my results as if I am an employee. I asked to reschedule but it isn’t an option. I just received the news that a friend is positive, prior to their call. It is upsetting to know that I will be charged for a service I wont receive while not just considering my safety and health but also their staff and guests. I already felt uneasy after my first visit and was willing to go again because self care is important to me, but after the awful communication I will not be returning to this location.

Buyer beware here….it’s set up like a used car lot. Jorge Ramos, the franchise owner must have sold used cars in a previous life. He teaches his employees to have the customer sign one thing, but tell you another so you don’t read the agreement. A business that needs to “tie” you up for a year lacks credibility. You cannot cancel any time as they suggest. Brutal ownership at Pompano and Deerfield locations…

I moved here a few months ago and started visiting this location. All of my experiences here have been extremely professional and relaxing. Marge has magic hands – I have been to some amazing spas over the years but she is hands down the best in the business. Do yourself a favor and get a massage here with Marge!

Was new to the area and booked an appointment for a massage, I get a call the day before that I can no longer get the massage I wanted at the desired time because the employee is going out of town and there was nobody that could fill in the appointment at the time I had originally scheduled… Why was I even able to schedule the massage if that was the case? Either the employee is unorganized and unprofessional or just this massage envy is. But I won’t be returning. Thanks for the waste of time.

I’ve had a membership for years at ME for a different location and they were always great. I recently moved. The manager at this location doesn’t have any people skills and has turned me off completely from ever returning. I have sensitive skin and don’t respond well too the low quality oil ME uses so I’ve always brought an organic grape seed oil with me that I respond well too. The manager refused to allow the therapist to use the oil and then attempted to corner me into snitching on a sweetheart of a therapist who I normally go to. Deeply uncomfortable and unprofessional. She then had the nerve to try and charge me a cancellation fee for the appointment and get into an argument with me. I told her I would not argue with her and I will not be returning. She then threatened to put a restriction on my membership. News flash – there are millions of massage therapy places, so your only hurting yourself. Stay clear of here and find a better massage place where they treat you with respect.