Vista BMW Coconut Creek Service Center

I made my appointment at 8 am and I was assigned to an advisor who wasn’t even in the building. At 830 the front desk lady decided to assigned me to another. Around 245 he called me saying the car was ready to be picked up. I came 15 min after he called me and the cashier lady said the car wasn’t ready yet. I waited another 40 min to finally get my car back. I had better service in my previous dealer for a non luxury car than here. This is the first service for my car and it was a bad experience. My next service will be at another dealer for sure.

Jefry Rodriguez explained when I dropped the car off that they didn’t have any rentals and needed to put me in an Enterprise.

I was then transported to the enterprise location amd when I arrived, there were literally 8-10 people ahead of me, Enterprise employees were rude, took forever, 2.5 hours from my service appt, (that’s right, I scheduled the service doesn’t make sense why they didn’t have a rental ready for me) I finally leave Enterprise, 2.5 hours of my day!

I keep communication w Jefry, I have an i3, for some reason it always take longer than expected. 10 days later, Jefry tells me my car is ready, I pick it up and drop off the rental, should be the end of the story, but it’s where the problems begin.

My wife tells me a few days later that Enterprise charged our account for a portion of the rental. I call Jefry and he tells me there was a mistake, that he fixed it and that I could expect a refund from Enterprise; I’m mad, cause I’m unemployed and limited $$ but I assume it should happen within a few days.

Long story short, several phone calls to enterprise, who say they cannot help me it’s Vista’s fault, and Jefry telling me it’s Enterprise fault, still nothing.

I call the manager of the Vista service department and leave a voice mail. He never called me back, and a day later Jefry calls me and explains he “fixed” the problem and that I should expect a refund.

Eventually after waiting and nothing happening, I literally drive to the Enterprise location and a nice AA woman explains that she can do nothing, that There is a process between them and Vista and that they never extended or approved the “extra” days.

Then I literally drive over to Vista, ask to speak to the service manager, Mike Shultz then approached me amd said the service manager was at lunch.

After about 20 min of Mike speaking to the service manager (who wasn’t at lunch) and pulling Jefry into his office, Mike comes back and says, we fixed it in the system and Enterprise will be issuing me the refund.

I said, “what?”, seriously? Vista messed this all up and I’m here, why not fix this by refunding me via check here? He explains that the process has already been initiated and he cannot do that.

The rental car was returned in December 3rd, it’s the 28th now and Mike says it could take a week or so.

Something tells me this isn’t the first time this has happened, people working at Enterprise says this happens a lot. Could this be a scam where most people don’t even notice? Idk, but what I do know is DO NOT TRUST VISTA BMW!!!!!

STAY AWAY

They know nothing about customer service and there are other BMW dealers in the area, regardless of location/connivence, go to ANY other dealer, you have been warned.

Everything I’ve written is 100% true

Responsive, great service writer. Thanks Sheri!!

Service is always quick, efficient and friendly. Never wait too long and if you need to a loaner car is offered. Service advisors are always friendly and knowledgeable

Moved 2 years ago into the neighborhood and my wife and I were not exactly pleased with this location until we met service advisor Andrew Kryvonos today. This is our 5th BMW, and our loyalty at the previous location (Pembroke Pines) was due to an outstanding relationship with our service advisor Nelson (no longer there) and client advisor Frank (best sales rep). We will keep our loyalty to BMW coconut creek as long as Andrew is here. He is an exceptional man who goes above and beyond.