SunTrust

This company closed my account 3 months ago and have given me no reason why. They refuse to release the funds that were in the account, and will only tell me they are on indefinite hold. Noone will answer anything. I have been forced to file a lawsuit! Craziest thing I have ever experienced!

Mercy Allen does a great job at this branch – very thorough! You would think she was the manager – she handles everything from soup to nuts.
My only complaint is that she is over-worked. The branch seems understaffed . . . the manager is either in the back room, off-site, busy with someone, or simply doesn’t come out of the office. Usual wait time is 30+ minutes.

UPDATE: NEW MANAGER GIANCARLO IS SUPER! HE, RYAN AND MERCY MAKE A GREAT TEAM! KUDOS!

My experience at Suntrust is equivalent to that of the Registry of Motor Vehicles. Before I even step foot into this location I have to mentally prepare myself to deal with someone that doesn’t want to do anything I come in there to do. Two years ago I tried opening business accounts. The grouchy sales woman there grilled and questioned me. Asking me how I will operate my business as if she was the expert in the profession and would have to approve first. After she made me feel like I shouldn’t even move forward with starting my business she had me go to another branch to see if they could assist. That branch on E Oakland Park which is closed now sucked as well and never got back to me. I have a personal account with Suntrust which is way I wanted to open the biz account under same bank. Ended up going with PNC for business accounts.

Today I just left there after trying to get a cashiers check. I signed the withdrawal slip. The woman wanted me to sign it again. I said I did take a look. No she wanted me to sign next to my already signature. Then she came back and asked for my phone number… then came back and asked what my last credit amount was.. then came back and asked if I did anything weird in the past 10 days. Do you want some DNA with that?

I really despise this bank and do not recommend them for their poor customer service at branch locations. I don’t care if I have a dollar in my account, come in the bank in my bathrobe or a suit and tie. Treat your customers with some respect. Put some respek my name when you call me after I close my accounts with your sorry @**es…

Fantastic staff and great location. No matter what you need, Mercy and her crew is there to serve you needs. I highly recommend this branch of SunTrust.

Nice overall bank. Very friendly and helpful staff. Anthony takes great care of us each time we need help.