The UPS Store

Got here at 8am to drop off a package before work and there was no one here. They are supposed to open at 8 therefore I got here at 8. It was an important package that needed to be shipped out to get to the destination in time. I ended up leaving at 8:10 and still no sign of anyone. There was another gentlemen that had to leave as well.

Omar was very rude during my visit there. He told me that I am getting myself “confused” about sending out mail through UPS. Then when I asked for his name he tried to be nice but at the end of the day his customer service was disappointing. Get better employees!

Appreciate your great service, great customer service here. I take the extra few minutes to come to this store instead of your store at Northridge. Have a wonderful day 🙏

Best UPS Store on The Planet!!!!!
The customer service at this store is AMAZING AND CONSISTENT!!!
every time we go to this store Omar,Ashley ,Ariel always greets us with a SMILE !! Their knowledge of the products ,prices and services is EXCELLENT!! There is another UPS store closer to us but we don’t go to that store because the level of customer service cannot compare to the OUTSTANDING CUSTOMER SERVICE given by Omar,Ashley and Ariel. Love these guys Check them out.You want be disappointed.

Omar is the most rude Worker I have encountered by far at this UPS location. I order from a camera company for years. In fact ups and the camera rental company has an agreement in which customers do NOT pay whenever we pick up gear from any UPS location. We were informed that there are retailers who go against their agreement. I have sent all of my gear to a ups store for two years now and never had a problem. Due to the pandemic I started shipping my gear to this location. Omar lacks knowledge in what the words on the label means. Tried to charge me for my shipment when on the box it specifically says do not charge customer or it’ll say D2R. Both times of visiting here he has not been understanding, will say it doesn’t have the D2R label on it when it clearly does and refuses to say that he made a mistake. The third time coming to the same location a different worker was in charge and never asked us to pay for a fee. And the fourth and last time coming here he has insulted me on many levels in front of customers, throwing my box with expensive equipment onto the counter and saying he is doing me a favor by giving it to us for free when in fact there shouldn’t be a charge for it. This is the worst customer service I’ve gotten in years from ups. I expect better especially since I have NEVER had a problem before.