CruiseOne

I have had several dealings with this company. All poor quality. My first adventure with them turned out to be a nightmare and I reviewed it accordingly. I then received a mysterious phone call from one of their supervisors and asked if I would please change my review, she appologized and promised things would be better. “BS” In my opinion I will NEVER EVER do business with these people again. Today contacted them to find the status of a cancellation request I made months ago for 2 bookings on MSC. They replied that it was in process…I spoke to MSC and THEY tell me that one of the cancellations was initiated just today!!! It is just my opinion, but this operation is not one that I will deal with again……

Corporate headquarters for my franchise “dream vacations start here.” Full service travel agency.

I worked with Ms.Volpe on a cruise to Alaska, and couldn’t of had a better experience, she was attentive, and provided me with the best possible service and the perks were amazing, hands down best experience! Thank you!!

Similar to the previous reviewer (Todd), my parents were promised $400 of OBC for their Disney cruise. Once they arrived on the ship, they only had a $200 credit applied to their account; despite having an email for Carrie Volpe confirming the $400 OBC. Since the cruise in June, we have not had any success in having this rectified. This is a pretty clear cut case.

My wife and I booked a cruise thru Jill Venturi & Associates who are a franchise of Cruise One and local. At the time of booking the agent agreed to match another travel agencies promotion of $250 in onboard credit. This is on top of whatever NCL promotions were. Now we are 7 days out from sailing. They only issued $100 of the $250 and are saying they are only giving us $125. He is stating that is all it ever was and I have documented proof that it was $250 from the travel agent above what NCL was offering, total. Using that as their excuse. $150 would be the total from CruiseOne. Today the agent first said oh it is $175, then when I did the math for him, he said, oh yeah, $125. That doesn’t even match any amount anywhere. A run around for weeks, still only $100 from CruiseOne on the account, which again doesn’t even match. They know what the other agency offers, they know their competition and the change the game when they know you can’t cancel because of the cruise line penalties. Buyer beware.