AHF Healthcare Center – Northpoint

Great place for all you needs to stay healthy and cared for, but I have issues with billing , expensive billing for bloodwork that was billed by AHF to the incorrect location left me with a $6000 bill that I can’t pay , and now cannot get blood work done at labcor or Quest .
AHF is now not to be heard from . So much for the care

AHF NORTHPOINT is a state of the art facility with an incredibly professional and super friendly staff. From the receptionists to the nurses and P.A.’s and Doctors who genuinely care about you and your well being. They offer case management to get you enrolled in any assistance program to meet your financial needs. They even have mental health care and the best therapists. Their mission statement literally says ” Outstanding healthcare regardless of ability to pay” This is the place you need to go if you’re newly diagnosed or want a change. They even have a full service Pharmacy in the office. My Doctor has been taking care of me for 11 years and literally saved my life. I’ve never had to wait for more than 5 minutes for my appointment. I highly recommend becoming a member of the AHF family.

It seems that most of these types of facilities have the same issue which is communicating outside of the office. When I go in the care is good and consistent…if I need anything outside it is next to impossible to get anyone on the phone or a timely response. I have had issues getting my labwork scheduled with quest the last 2 times. I finally get the office to contact me and give me requisition orders and then go to quest and nothing is there. It is extremely frustrating when your dealing with scheduled appointments and fasting labs. It just causes me to put off my care and follow ups. Not really the most efficient business model but I will do what works best for me inside the inept system.

Great doctors, customer service needs work. For the last year, no one has ever answered a call I made. I always get the machine, and the recording that should be 5 seconds long telling to leave a name, number and issue is now 60 seconds long. It is frustrating to have to hear it each time I call. Calls are rarely returned, and are never returned in an hour. Prescription refills are often messed up. I have no changed my pharmacy in years, yet they still sometimes get sent to the wrong place, or are never sent, and they never call back to tell me when they are sent, so it becomes a seemingly endless cycle of calling very day to see if it has happened. I spoke with a manager about a month ago about shortening the message. He said it would be done. Nope. Frustrated.

First visit. Everyone was extremely friendly and showed they cared. Interesting process. Very punctual. Well organized . Glad I chose them