Automotive Customizers

I am a mechanic-by-default of sorts, with the only training being that from mechanically inclined friends and a willingness to jump in over my head. I did the latter when I bought 4×4 Parts’ 3-inch lift kit for my ’02 Xterra. However, when I got stuck, I gave Mike V a holler and he always helped me when I was in a pinch. Even replaced a part for me when there was an unseen manufacturer’s defect. I was so impressed by the customer service and real-time response time, even via email, that I keep ordering parts from them. It’s quality stuff from reputable dealer and that really is appreciated from an ‘English major with a tape measure’, aka I have no business being near mechanical things. Mike V and 4×4 Parts have always been there for my mechanical shenanigans!

I have been ordering parts from Automotive Customizers for the past 3 to 4 years and not once have I had an issue with them. I have had only one problem and that was with a Fidanza clutch I had bought from them. But that was a Fidanza (garbage floating clutch plate) not Automotive Customerizers issue. Great knowledge base and easy to get answers from. Happy with their service and I plan on buying more from them

Great customer service, they have really cornered the market for Nissan lifts and accessories

I recently ordered a Nismo intake from 4×4 Parts. After paying what feels like an absurd $30-40 for shipping, the intake finally arrived a week and a half later. I opened the box and pulled out main intake tube. It was individually wrapped in bubble wrap.

After removing the bubble wrap, I discovered that the tube had been gouged and scratched as wide as a credit card. I took pictures and put the tube back in the box. I called 4×4 Parts and explained the situation. They requested pictures, which I sent.

After going back and forth with them for almost two weeks, they gave me three options.

1: Reimburse me for a small portion of the price.
2: Follow the claim process with UPS and try to write it off as damaged in shipping (it wasn’t)
3: Return the item for a refund (I have to pay shipping)

Dealing with them has been nothing short of obnoxious. I was shipped a damaged item (probably sent that way from Nissan). Instead of taking responsibility and fixing the issue, they have tried to push the blame on everyone else.

I will not pay another $40 to ship back a damaged item for a refund.
I will not try to push the blame on UPS for something that isn’t their fault.
The box and bubble wrap were completely undamaged.

I simply want what I paid for. A non-damaged intake. I will NEVER order from these people again.
– High shipping charges
– Mediocre customer service