Enzoebike Electric bike folding bike

My second Enzo bike was returned back to you a week ago for a refund. You have ignored my emails, phone calls, and text messages. The new Enzo bike was defective from the beginning on day 1. It came with a Rattling and Clicking sound in the front tires. An outside Ebike specialist recommended changing the ball bearings.

After two weeks of riding this new ebike, an error Code #9 would display on my LCD screen. This error code causes disabling the operation of my bike. I consulted with Frank from Enzo. He recommended changing the faulty Controller part of the new ebike. I had to use my own money to pay for an outside Ebike specialist ($100) to install a new Controller part and to confirm other diagnostic problems with my new ebike that included faulty ignition and battery wiring parts and faulty ball bearings.

After riding the bike with new replacement parts from Frank, the same problem error Code #9 re-occurred again which causes disabling the operation of my bike. This lingering error code became progressively worst over a 3 week period. I requested to have this new bike shipped back to Pompano Beach, Florida.

Frank and Vinnie received my returned ebike and accused me of FAILURE TO INSTALL NEW REPLACEMENT PARTS SENT TO ME (new controller part, ignition and battery wires), therefore, my refund was rejected. Fortunately, my outside ebike repair specialist kept all the old faulty replacement parts and gave them all back to me. I took photos off all the old parts with Identification Part Numbers as proof that we are honest customers and we did the proper installation of new parts.

PLEASE BE AWARE OF FRANK AND VINNIE WHO ARE VERY CORRUPT AND DISHONEST BUSINESSMEN OWNERS OF ENZO BIKES. I have already filed a grievance report with the Better Business Bureau to warn other consumers.

I am still waiting for a refund for my defective Enzo ebike.

Paul Wong

Fantastic electric bike! My family bought one and we all love it. Great handling, brakes are excellent and lots of power to get you where you need to go. Cant wait to get another Enzo EBike.

Top tier, with a skip and a hop.

Above and beyond customer care. Vinnie really pulled out all the stops to get me the correct parts, and fast. He even threw in more than I expected! The bike is great; I fold it often to get it into my rather small Prius and it works just great. Thanks Enzo!

If you’re looking for a compact folding bike this is by far the best folding bike I’ve ever owned, very sturdy and rides amazing.