Northern Tool + Equipment

Really helpful staff. I brought in a generator for repair that was under warranty. The sales rep wanted to check it out before I left it to make sure it wasn’t something that could be simply resolved so I wouldn’t have to leave it. He not only got it started but also suggested leaving it run for 10-15 minutes to make sure it remained on. It did and I took it home. He could have easily just taken it in for service and get paid from Westinghouse. I will certainly trust them for future service.

I always have good luck with Northern. Their products are good quality, and I always find what I’m looking for with competitive prices.

Thanks Northern

This location has a manager much like a prepubescent high school jock. Useless when it comes to customer service. I last visited a month ago after spending over $550 there.Thr following day I needed to exchange a few items totaling about $200. Items unopened and in perfect condition. After they declined to help I said I will return them. They said we don’t have $200 cash to refund you. I said I will wait. It was 11:45am. At the time. After watching customers make large purchases with cash for over an hour I asked if they were ready. “Nope” the man replied with a sarcastic smile. This is the store manager mind you. I Sat there until 3:15pm and they finally got the point. The 2 employess at the register’s were shocked the with the managers actions.. 3 1/2 hours for a return because I was dealing with a emotional child that allowed his lack a maturity to get in the way of his job as a professional. Today I purchased $200 in trailer parts and asked if They were going to honor the 5% discount I was promised for waiting over 3 hours and here came that big shot child with his poor attitude. He laughed at me and said no. I’ll stop there because it gets ugly and that kind of stuff it no good for anyone. + 1 more star because they are still in business..

BAHAHAHHAHAHAHHAAAA.
all the reviews that say the manager is doing great were posted within a 2 week period.. a month after I posted my own experience with him….. to freaking funny man.

Mr. Manager are you responsible for the coincidence?

Fyi it takes 1 phone call to google to remove negative reviews from your Google business profile. Had you been a good manager you would know that. My gift to you sir. Go ahead abuse it.. run that store right into the ground.

We came to the Pompano Beach location because they had the item we needed in stock. The manager was so kind to actually set it aside for us as it was the last one. Once we arrived we actually found another item that we had needed which was not available at the Miami location! The customer service he is exceptional and the cashier and manager went above and beyond to assist us. I highly recommend!

Buyer Beware…. Northern Tool has lost a loyal customer. Coming to the retails store to replace a thousand dollar machine bought within a week that stopped working in the first three minutes of having it on, to be told that I had to leave it for the mechanic to check and mechanic not there till Monday. Waste of my money, time & stress. When requested to hive my money back cause I was no longer interested in keeping machine cause of service they still did not want to hive my money back till mechanic looks into the machine. I hope they know once a machine is put apart it looses is warranty on which that means another headache to deal with after their 45 days. I don’t know what the in store retail problem is but as I’ve been contacting customer service by phone or online it’s all different in every department. So be careful with this company they need to update their policy and let the consumer know from time of purchase what to expect in a situation when your machines breakdown and how the customer will be without able to work due to having to leave their machine to get checked by their mechanic on a Monday to Friday service, you out of luck if they don’t have a mechanic at their store – Good Luck! I’m still in my 45 days return policy & I don’t know what their problem is. Even regional manager don’t return your calls for explanation. Who wants to do business with a company that doesn’t service it’s customers right and that every department you call they all work different within the same company. Do your research and buy direct from the manufacturer, it saves you time, money & stress.