Office Depot

I placed my order online (Order #: 152095556-001) on January 26th, 500 business cards for my small business that I have just started.
On January 29, they were ready for pickup. I went to the unit (6325 N Andrews Ave, Fort Lauderdale, FL 33309).
I soon realized that my cards were not the correct color, I was sad, of course, and asked to speak to the manager.
I talked to a very nice gentleman, Wally, who said he would solve my problem.
He then kept my 500 cards because he said he would have new ones made.
I then sent Wally’s business card art by email, and waited for his response.
A few days passed, and nothing.

So I called him on the 3rd, and he told me to send the art in a stronger color, because as it was, it would still come out with a very light color. I did that then.
However, I had no more answers, again.
On Friday 02/05, I went personally to Office Depot.
Wally was not there. The attendant informed me that it was not possible to print 500 units there.
I had already lost a week, I was / am out of cards, and I have already lost countless opportunities to advertise my business due to the lack of …. cards!!!!

I was pretty upset by then, so I asked to return my money, as I would go to the Office Depot website again for another order.

When the attendant informed me that my money would not be returned on my debit card, where I made the purchase, but on a GIFT CARD to use at the Office Depot physical store.
I asked her if she couldn’t use this GIFT CARD online, and she said no.
This all seems to me a really bad/sad situation.
You want to force me to spend another $ 19.66?????

I lost $ 19.66, 11 days, opportunity to publicize my work and 500 business cards!

Ah, they told me they were going to contact me!
OBVIOUS it didn’t happen!

Shame Office Depot.
What a shame.

LOVE THIS STORE! The print and copy services are top notch, the staff is friendly and informative – I really appreciate Keith and Dane for taking the time to talk to me bout my printer choices on different days! – I feel much more informed and Ive got printer models to research – will be back when Im ready to purchase a printer for now Im loving your copy services which have helped me greatly in a pinch until Im ready to purchase a new printer.

I spend a lot of time and money shopping in this location. The store is always clean and organized. I had a problem with an item I purchased and I spoke to the GM Adain Santos. He handled the problem quickly and efficiently. I appreciate his work ethic and will continue to recommend your location to all my friends and coworkers.

Dennis and wally were amazing made me feel comfortable buying great customer services these guys need a raise an fn promotion very knowledgeable!!!

Eric is the best! He deserves a major promotion. I am a local Real Estate Broker and I shop at Office Depot when I need to get some expert advise. About 2 years ago, Eric fixed my laptop out of the Pompano Beach location. He was very knowledgeable and well versed in that department. Today after 2 years I ran into him at this location and I needed some help with making a decision about a small office laser printer. He did not only gave me the best advise, but he also took extra time to help me find some parchment printing paper to build my custom brand. I would hire and promote Eric any time I would have a chance. Thank you so much!