Pinnacle Hospitality Systems

this used to be a good company 10 years ago but has slipped badly with their customer service. When I have a problem caused by their software why do I have to pay them to fix it? It has happened several times. May go back to Aloha.

UPDATE 02/07/2020
THEY HAD A CREDIT CARD BREACH TOLD MASTER CARD TO CHARGE US OVER $1,000. WE DO NOT EVEN USE POSI TO PROCESS CREDIT CARDS.

UPDATE : 04/14/2017
One of my hard drive went bad on my POSI-driver, I called and was quoted from Danny Thoddea price of $355. $170 for the hardware, $185 for the drive time and 30 min to install. Three days later when I finally got a hold of the Tech Victor Rodriguez he sent me another quote for $667 – almost DOUBLE!!! They are so disorganized. Needless to say I will be having another IT company do the work.

UPDATE 03/09/2016
Called for Support today and was told they could not help me, even though I pay for support. I was told their technicians were too busy. I told the operator I would hold and she told me I could not hold for a tech.
Possibly the worst POS company ever.

UPDATE : 01/19/2016
This POS is NOT EMV capable, Seth informed me that there would be a solution last year, and still nothing. I have lost several chargebacks already due to the liability shift, and have no recourse due to Pinnacle not offering a EMV compliant solution.
DO NOT USE

Our POS was installed almost a year ago and is still not working properly.
The actual software is okay, but was programmed incorrectly and the support department is a joke.
Positouch should really think about pulling their resale privileges.
BAD INVESTMENT…DO NOT BUY FROM THESE GUYS

Stay away they are money suckers

Owner managed small business that grew but really understands what service is.

Have used this system for over 7 years! Very good customer support. Switched from a smaller POS system that just didn’t fulfill my restaurants needs. I highly recommend Pinnacle to any restaurateur.