Planet Fitness

The experience at this gym was less than desirable. Lex working the front desk is not helpful at all. Lex is rude, unprofessional and completely unable to help anyone!!! You will be told to use your app, call your home gym or whatever else she can come up with. However she is great at asking for tanning eyewear, taking your temp and just being rude. Also Ruth the manager is just as unprofessional as Lex, I assume she must have trained. Ruth is will over talk someone and come up with excuses as well. What is the point of a national gym chain if you cant use it nationally the same way everywhere? Well Ruth will explain our the franchises work and does not come up with any positive solution. There was not a single apology from her regarding the unprofessional attitude of her employee.

But I can give props where they are due to Irvin (guy with dreads) he is super nice and helpful both days that I chose to come to this gym. Promotion is recommended for him because at least his customer service skills are there, UNLIKE Ruth and Lex.

Maybe Planet Fitness is not the right choice for my Florida Gym,

Tried signing up today (2/12/21) because I kept hearing $0 down. I went on their website and I decided on the classic membership, and I did see that the $0 down offer ends on February 28th! Great. When I tried signing up, it tried charging me the $49 set up fee. I called and spoke to Sabrina, I believe. She told me that the deal happen to end yesterday (2/11/21) and she apologized because the website had not been “updated”, and will inform their manager.
You know, this is a pretty bad first impression. Instead of honoring what’s on the website and working with me to rectify their mistake, all this lack of integrity is a reflection of what’s to come.

Planet Fitness is the first gym I have ever joined and I am so glad to have found this one. They do temperature checks when you first walk in, there is hand sanitiser throughout the building, and you must clean the machine once you are done using it. It can get a little crowded depending on what time you go but on the app they even have a meter that says what their crowd control level is. All in all, I am pleased.

Clean, good social distancing, temperature checks when entering and masks required when moving between workout stations. Hand sanitizer and equipment disinfectant placed throughout the gym. Most gym goers are respectable of your space and clean the equipment once they are done using it. Not too crowded even during peak times. Honestly couldn’t ask for more from a gym during the pandemic.

I was a member in the past and have returned after a few weeks at another gym. The vibe is always better at Planet Fitness. The staff is friendlier and the patrons that frequent the location near my house are there to work out. I also love the fact planet fitness is open 24/7.