PNC Bank

Best Customer Services Experience!!! I’m PNC bank customer from last 6 year, but never had a chance to personaly visit any branch. All my trasections has been done via online account. Today, when I had some check related issue for my house closing, I visited 289 S Pompano Pkwy Pompano Beach. I meet *Xiomara Rodriguez*. She took time to understand my problem and went over and beyound to help me. Since things were more complicated, she introdused me to the *Soas Johann* & *Olivier Rochelin*. All three of them spend more then 2 hours to help me resolve the issue. Soas took this task personaly like his own problem and provided me best customer service experiance. I will highly recommend visiting this branch. Everyone was very friendly and helpful 🙂

Tomorrow coming apmanpt tomorrow 12:00🚨🚗🏞️🐕🐶🤑

I have been a customer at this bank for over 20 years.
I went today to open a new account. We arrived at 2:45 and the bank was empty. Bank manager Tim Haberer greeted us at the door and asked if we had an appointment. We did not; the bank was empty.
So, I explained that I did not know I needed an appointment. The bank was empty.
I remarked that this was the only day we had available to open this new account and seeming the bank was empty I asked for this service. We were told to go on line but we could not make a deposit for a new account.
THIS IS NOT CUSTOMER SERVICE!
Please note, we drove around where I inquired to the teller what needs to be done to close an account…where her response was “I can do that now” where she narrowly missed my Sideview mirror by opening the drive thru extendable drawer.
Please, also note, that Mr. HABERER was speaking to the teller and when ahe came to the window (with Mr. Haber there) she did not greet me with the usual smile and PNC greeting. Also, not good customer service for I could have had other business to contract.
Am I upset? Yes! I csetainly am.

First time ever going there

PNC installed a point of sale system in my clients business and they forgot to program the sales tax collection to withhold sales tax. It has been 5 months and they still have not corrected my clients program. Not only is he now in problems with the Florida department of revenue, and may be under audit and PNC has not responded, As a Certified Public Accountant, I do nor recommend PNC. My client will be filing a legal claim against PNC and filed a complaint with the FTC. Shame on you PNC.