The Preserve at Palm-Aire

My mother has been in Memory Care at the Preserve for around three years. She has been well cared for during this time, particularly during this COVID crisis…which has been a challenge for us all. Our family is forever thankful that they have kept her safe and secure during this COVID pandemic.

My mother has made a few good friends (that she talks to, eats with and sits with) and seems to be doing as well as could be expected. The food seems good and she has actually gained a little weight over the past few years. It is also a positive that the Director and several nurses/aides have remained a stable part of her environment since she first moved in.

I receive pictures and communications weekly regarding her activities and the activity coordinators have been wonderful about planning her birthday and other celebration activities with our family.

It was a very difficult decision to move our mother to Memory Care but The Preserve has made the transition and her stay as positive as possible for both my mother and our family.

Thank you all for your continued care of our mother.

Our dad has been living at The Preserve at Palm-Aire for nearly 7 years. The staff has been very compassionate and responsive to his needs. They keep us well informed and listen to our concerns. Since he does not live near family it so important to us that he is in good hands. We feel confident that he is.

My husband is in the Memory Wing at The Preserve. The nurses and aides are all professional and caring. They take a personal interest in Jim and treat him with tenderness and respect. I always know that he is well taken care of. The buildings and rooms are clean and attractive and the grounds and foliage are beautiful. There are many activities available to those residents who can participate in them. I recommend The Preserve at Palm-Aire highly.

Last October we transferred our sister from another facility to the Memory Care at The Preserve. At that time, we were told she needed Hospice Care and may not make it much longer. We cannot thank Grace and her staff enough for the amazing transformation that we’ve been observing ever since she got there! Our family is so relieved and blessed to have a staff with so much expertise who know how to treat and handle someone with advanced dementia!
Thanks so much for your care, love and support!

My father started out in the independent living side of The Preserves, and eventually moved to the Memory Care side as his Alzheimer’s worsened over time. It was a blessing being able to keep my father within the same facility as his conditioned changed so he would be familiar with the facility and its staff. The staff was always very pleasant and respectful to us and our father in every way and we enjoyed using all the facilities with my father while he still could including the miniature golf putting area. The staff was also always willing to listen to any and all recommendations for improvements which I’m sure were many given the number of residents and families. Improvements were always made taking all residents into account and the facility has definitely continued to improve each year since we arrived. Having a gym, pool, movie theater, salon, computers, therapy, pharmacy, doctor, etc all in one facility was priceless.

Communication at times could require a follow up but in the end it was always resolved and we felt it was fairly reasonable given the size of the facility and the ongoing changes in their residents and their daily operations. We were a very engaged family, visiting my father several times per week and always supported the facility with our father’s care as well which is so key. We built great bonds with other residents who rarely received visitors and our immediate friends and family grew at The Preserves. Our family wants to thank the entire Preserve’s staff especially everyone in the Memory Care wing for all the well wishes now that our father has passed and the amazing care they provided for our father during his most challenging years. You all gave his life new meaning, new relationships and so much love and attention that he was never alone. The Covid pandemic made it so challenging on families and loved ones in care facilities and you all become so much more important as you were the only physical contact our family members had most of this year. From all of us in our family to all of you…… THANK YOU, THANK YOU, THANK YOU not only for what you did but more for who you all are!