AmTrust Bank, a division of New York Community Bank

I HIGHLY ADVISE anyone that needs there money handled for personal or business purposes to STAY AWAY from this bank. I have been trying to work with them for over 6 years and I’m at my wits end. I’m in the process of working with another bank to get things sorted out but in the meantime it’s like I’m stuck with toddlers in there terrible 2’s stage just completely ignorant on every and all banking matters, rude and unethical. I can name a few things that they have done to me that would raise many red flags such as signing me up for my first day years back taking 3 to 4 hours, losing my card for an entire month and that’s just naming a few things. Today I asked if they knew how to link accounts and the lady was so rude she told me she never heard of that.

The president Josephine Smith is so personally kind understanding and always helpful. She is never in a rush always patient for all your banking needs. The whole bank is so friendly smiling all the time and so welcoming. Barbara , Rachel, and the teller floater who looks like the movie star Bradley Cooper always greets you with a smile and will help in any way for your bank needs. Several other tellers are great too always willing to give guidance with a smile and are patient always. Banking is a pleasure with a community bank they always make you feel so important young or old rich or regular you are treated the same. To me that is so important because I am a regular like so many of us just day to day banking needs but they make it fun and pleasant always. Join enjoy and happy banking with a Community kind Happy Bank. Claire

Miserable customer service.made a $440.00 atm withdraweral but the machine kept my money. Was a weekend and was told would get a call mon
Morning is evening and still no call.and still no money.real sweet.

Worst branch ever !really bad customer service! take days to do things will take them 5 minutes!!