East Marine

As an ostensibly authorized U.S. parts supplier for Nissan/Tohatsu marine products, I am both surprised and saddened by the complete lack of customer service provided by East Marine, LLC.

I have spent $60 so far just trying to get a replacement fuel tank cap for my 3.5 HP Tohatsu outboard motor. Their website is very difficult to navigate when it comes to finding parts, and the sales department was absolutely unhelpful when I called to request assistance in finding the right part.

When I asked about their return policy to return the latest cap that didn’t fit, I was just told “ship it back to us.” Later I found the return policy on their website which says a return authorization is required. When clicking the link to complete the Return Authorization form, the page failed to load.

I subsequently filled out a parts request form and sent an email (via their website) asking for assistance in finding the right part, and immediately received a rude email reply that started with, “We already told you on the phone, most likely you have aftermarket fuel tank, oem caps wont fit…”

When I replied that I had no reason to believe that the tank was aftermarket, and asked them to simply respond with the correct part number (giving them the model and serial number of my outboard motor), I received the following reply:

“So you write bad review on the Facebook and then asking for help even after we told you 2 times already that oem parts WILL NOT FIT your aftermarket fuel tank? What kind of person are u?! unbelievable. Please never write anything to us again.

go write some more bad reviews, maybe you will feel better, cause it looks like you have such a big satisfaction after doing it. Instead of realizing that we have nothing to do with your motor or your aftermarket parts or mistakes that you make.”

Absolutely staggeringly poor custom service.

All good, thank you

Very rude and will hang up in your face when u give him a invalid number and then never answer the phone again.. RUDE.

I made a purchase that was mailed priority and still hasn’t reached me. Spoke to sImeone at East Marine and they said it wasn’t their problem i needed to contact postal service myself. Very sorry attitude. No more purchases from them

If you don’t want a headache don’t bother with these people. Place an order never heard when would item ship, emails want unanswered, phone them and I was told it will be shipped the the following day, waited the entire day for tracking number and it never happen. Called them again phone want unanswered along with emails. finally called Paypal requested my money back they contacted them and my money was return but not after receiving a threatening email from them that they will be reporting me to my local police for fraud. How stupid these people can be. Stay away.