I am very pleased with these folks. It was a little frustrating at first, but they stood behind their product and addressed my concerns. Wayne, Chuck, Eddie and Nika are great folks. Thank you all.
Natalie MirandaMarch 5, 202111:46 pm
They were extremely helpful and patient with helping my dad with his laundromat business. He doesn’t speak English very well and they stayed on the phone to help walk him through every single step in reprogramming the change machine, no matter how long it took. They resolved the issue quickly and can’t say enough great things. What a great and wholesome company.
shlomi peerFebruary 22, 20219:45 pm
Someone tried to break in my bill breaker and damaged a lot of parts but luckily they didn’t get any cash.
Omar is great, helped me figure out how to remove some parts and try to fix it(which I did fix it and saved me a lot of money).
At the same time, Omar tried to get me a rebuilt dispenser so if I couldn’t fix it, he would ship it overnight and save me.
Really high level of customer service!!!
Thank you again, Omar
M.L. BrunkFebruary 16, 20214:05 pm
Omar did a fantastic job in helping me get the customers AC1005 validator exchanged and questions answered. Keep up the good work Omar.
Mike Brunk @ Washtime Group dba Commercial Laundry Systems
Spin Cycle Coin LaundryJanuary 15, 20213:03 am
I recently reached out to American Changer for assistance with reprogramming of one of my changers. I was extremely impressed with the 10 star service from Omar Cheong. He went above and beyond from start to finish. He was patient, kind, professional, and thoughtful. He never rushed me off the phone, in fact it was the opposite, he encouraged me to test to machine and asked if I was satisfied several times before ending the call. He was very knowledgeable as well. Having such great support from knowledgable staff makes me consider going to American Changer again for future purchase. Thank you for the great customer assistance! We appreciate it.