Caring Home Care Inc

Thank you team at Caring Home Care, especially Ivonne, for the great service provided to care for my grandmother. We have been using your services for several months now and we appreciate the level of professionalism and great care you put to this extraordinary labor of elderly aide, particularly in these difficult times we live in.

I’m writing this review to let you know this home health agency deserves to be given a five star. Despite the fact I went through a couple or more aides at the beginning due to not being suitable for my dad, I finally found the aides needed for my dad’s conditions. All this was possible with Ivonne’s assistance. From the beginning Ivonne was very Professional and honest with me in how her agency works and how is the process to search qualified aides for my dad’s conditions . I like that because prior used agencies didn’t disclose that or even care about matching up dad with someone who had experience working with Alzheimer patients. She seemed very knowledgeable, passionate, and concern about her work.
I’m glad my dad is in good hands
So far.
I thank Ivonne for going above and beyond during this pandemic to find my dad a good team to care for him. That has given me a lot of peace of mind!

My review is for the home-care service. I had a bad experience with one of your staff that provides her service. It was unfortunate incident with my father where she was not able to come over. The miscommunication was on her behalf due to the fact that she didn’t notify the company that she was not gonna be able to come and assist for my father’s caring. Now when the office was notify by another Aide that the HHH, didn’t show up to the client’s house. Ivónn the coordinador from the office who then reach out to me and was extremely rude and unprofessional with me. Her character was out of line with me. I didn’t appreciate the fact how can a coordinator express herself so unethical with a client. My father has been using this company for over 6 years with no complaints but this is the first time that I had a bad experience. No coordinator should have the right to talk down to their clients and express the way that she expressed herself towards me, it was so unprofessional, disrespectful,rudeness heartless and very demanding. One advice that I would recommend is for your agency to reevaluate their staff member with proper client relationships. On how to communicate more professional and giving 💯 customer services. We are all going through rough times with the COVID-19. There’s no need for anybody to be disrespected in a business where the client is receiving services from.

I give Caring Home Care Inc. a five star because of Dominga. Unlike the others that came to warm the seat, Dominga was attentive after my bilateral hip surgery. I could not get up from the couch to go to the bathroom without her behind me to make sure I did not fall. She was contantly cleaning something and asking if I want ot eat. What a terrific person. Caring home should have more of Dominga’s around.

My family has had the pleasure of working with the Caring Home Care staff beginning January 2018. The personal attention, care and understanding of my family’s needs can not under stated. We are fully confident that the Caring Home Care administrative staff and home health staff will always keep our families needs first. Thank you so much:)