J&K Kitchen, Bath and Stone

These cabinets are awful. I have had them for almost 4 years. 6-8 of my drawers and doors no longer open or close correctly. I looked up the warranty and of course the hinges and drawer slides only have a 1 year warranty–now I know why–the hardware is garbage. Now I am going to have to pay to have them fixed–and only after 4 years (we are 2 adults living alone so no it’s not misuse).

First and last time coming to this place. I walked in and no one greeted me although they all walked by and saw me standing there. Not one employee bothered to come over to say hello or asked if I needed assistance. They had the time to get with each other, talking and laughing, but 40 minutes later…. still no one said a word. I didn’t leave because I was waiting for my contractor to make a purchase. I will never come back to this place nor will I refer anyone here. The lack of customer service is mind blowing! I wish I could give it less than 1 star.

This place was awesome. The level of experience among the representatives was exactly what you need to design a beautiful space. The quality of the cabinets are top notch. Wood, soft close drawers and drain wise, perfect.

Terrible experience! Don’t even waste your time unless you are a contractor or a professional. I called about two weeks ago to try to ask questions, I was advised to email them the measurements of our kitchen and the color we wanted and that their sales person would contact me. I took measurements and emailed them, a week later I still hadn’t heard back. I did call 2 days after emailing them and a rude lady said that it could take up to 5 days for them to contact me.
Finally, a week later, I get an email from
their “sales rep” with some images of a kitchen and a quote. Not even a phone call! The quote also includes a note saying that they are not responsible for accuracy of measurements sent by the customer, but they also won’t send a professional to measure. Terrible customer service. I have no idea how they stay in business. I will not be ordering from them.

I used to purchase cabinets here when I was in the kitchen and bath business. All-wood cabs, large collection of decorative fittings at great prices. Thanks to all for helping me be successful.
Paul living now in Chiang Mai.