Kaplan, Inc.

Kaplan completely deleted my account because there was a technical glitch with having an insurance course and CFA course for the same user. Tech support was rather rude on the phone as if I should have been aware of their own IT limitations. They then sent a support ticket and stated that I should get a response next business day.

18 days later I call and keep being placed on extremely long holds. They finally responded via email that the wrong department was contacted and to start the process all over.

They don’t care about their students, all they want is money. They lied to me about my loans, I was told by multiple staff member about everything being covered under my loans before scheduling classes. Next thing you know, I have a 2k balance. I stayed on top of it following up with the issue calling every week, was told it was an internal issue and the balanced was going to be cleared. They never cleared my balance, I kept calling back and they denied everything I was told. I spoke to 6 people in the same day for an issue that was never resolved and they were very rude. I requested to speak to a supervisor multiple times and they deny me the request over and over. If you ever call, record names or record conversations; or better of don’t even enroll!

Courses are great, instructors are great and helpful. Instructors always were available and understanding.

Financial Aid Department/Student Accounts = Fraud and Liars

Kaplan is and will be what you make it. I have attended online schools/classes for the last ten years earning a AS,BS, MS and working on a PhD. ALL online classes and schools are expensive and require more work than on campus. It requires skills such as accountability, excellent time management, and be willing to sacrifice time and money to reach your goal. This is college, not high school. This is not for the individual who prefers lectures and constant interacting with classmates and the instructor. They let you know what is required as well as the deadline. For those who have attended college in the past, it is your responsibility to make sure that you have enough money that will cover the cost of your education and that also means making sure that you are not maxed out prematurely. This can be avoided by not accepting money that you will not need or banking those disbursement checks. Call and speak to FAFSA periodically. I actually think Kaplan does more hand holding than I require. There are a number of tools that are in place to help with education/career planning such as researching the requirements needed for your degree which also includes certification (for your state), cost, amount of time needed to commit to each class, tutoring, and the writing resource center. There are notations on their web site that advise you about accreditation for specific majors as well as your background. If you are not extremely proactive, ready to work hard and able to advocate for yourself, then maybe online learning is not for you. Everyone has different learning styles.

SCAM!! Just google “Guerrilla Registration”. All these people want is money. They don’t care about you, your education, or your future. I realized this about halfway through the term I spent there. When I told my “advisor” I wanted to withdraw at the end of the term, she did everything she could to avoid speaking with me. Also, you pay them by the number of credit hours you take. At an actual school a class, like Anatomy and Physiology, would be around 3 credit hours. At Kaplan, a similar class is 5 credit hours. They do this so you have to pay them more. The classes are extremely easy and are obviously NOT worth 5 credit hours. The 10 month program I was in was going to cost me over $14,000. The program wasn’t even properly accredited, so I would have never been able to get certified in my field. This program, at a properly accredited community college, costs around $4,000 TOTAL. I paid $4,000 for just one term (2 classes) at Kaplan. I advise anyone and everyone considering going here to just walk away. It’s not worth it. It may sound nice that you “earn your ‘degree'” completely online, but it’s not likely a Kaplan University “degree” will get you into the career you’re pursuing. Community colleges may also offer your program completely online, so try to look into them. If you’re already at Kaplan, look for another school and withdraw at the end of the term. Make sure all communication with them is in writing, have them confirm that you have withdrawn, and check to be sure your status says “drop” instead of “active” so they can’t keep you enrolled and charge you for classes you never took. It’s really unfortunate that places like Kaplan University are allowed to exist. I never write reviews, but this is important. I don’t want anyone to have their entire life destroyed because of this greed.

My experience with Kaplan has been a good and exciting one. The staff was very helpful in getting my started and helping me until the end. The spacing of the classes were great because it gave me time to rest for a moment and start again. The professors that they hired were really knowledgeable in their field which made learning easy I would recommend Kaplan University to all. So excited about my experience will Kaplan. Go Kaplan.