Lakes Electronics

Wow this company is terrible. My less than 3 year old samsung stove caught on fire and they sent me to these people to come diagnose the problem. I’m not sure whether they can do that or not since I can’t get past being on hold and hung up on by the extremely rude operator to even schedule an appointment. At this point it’s probably better to spend the extra $100 on a service call with a reputable company rather than continue trying to deal with these people.

My fridge, bought through Best Buy with an extended warranty issued by Geek Squad sent the repair order to this company,

It is very unfortunate that we were so unlucky with the service provider assignment.
1 – Even though their attendant says that the hours are from 9 to 5:30pm, they don’t answer the phone till at least 10am.
2 – When you are lucky to get a human voice, they’ll ask for “your zip code” and put you on hold without saying ANYTHING TO YOU…. almost forever. then the phone keeps playing a fried music until it rings again, and goes back to waiting.
3 – After 30 minutes of keeping you on hold, their system kicks you out and disconnects.
4 – Even though they had initiated a call to us, when I called back, after having spent way over an hour, the person on their end blamed me for not having internal information that Geek Squad shares with their vendors.
And will hang the phone on you.

Not sure why they are so nasty to clients. They seem to be a small company with more business that they can hanbdle, but their reaction is to be nasty to the clients.

I’m not doing business with them. I’ve requested Best Buy to be serviced by another company

Dealing with this company is like watching an episode of The Three Stooges. Nick the technician is Moe. Larry and Curly answer the office phones. Didn’t fix the problem and ran. No return calls. All of the one star reviews are correct. Avoid…

This is not only the worst appliance repair company it is the WORST company that I have ever tried to do business with. If they did not have the warranty claims agreements with these manufacturers this company would fail and crumble in a day. Our cook top would not turn on and Samsung provided this company to do their warranty work. Took 3 weeks to get an appointment and then on the day of the appointment I was told they had nothing scheduled so took another 4 days. Technician showed up and refused to touch the unit because it had power to it. I removed power and technician came back 3 days later only to tell me that he didn’t have any parts to fix it. They ordered the parts and came back 4 days later but ordered the wrong parts. They supposedly ordered the right parts then they missed 2 separate appointments with no notice. I requested to speak to a manager twice with no call back, got hung up on while on hold with them at least 8 times during this process, and had multiple appointments not scheduled correctly or just no show all together. I called another local company and had to pay out of pocket for the fix due to this company’s COMPLETE DISREGARD for their customers. NEVER LET THIS COMPANY COME ANYWHERE NEAR YOUR HOME!!!

After an hour on hold call drops and when I call back someone answers and throws me immediately on hold. Finally when I was able to book an appointment I had to wait 3 weeks only to then 2 days before the appointment be told that now they don’t have a technicians for A MONTH! Don’t use this company there are plenty of other appliance repair companies that would appreciate your business.