Talk about shotty workmanship. They seem to not care about their clients. I’ve been hung up on countless times. The repair guy didn’t even know what he was supposed to do when he was here. But samsung for some reason keeps their contract. The lady on the phone is exceptionally rude and talks down to you and makes you feel like you’re bothering her. Extremely unimpressed.
Michael JohansenJanuary 26, 202111:43 pm
Wow! Chris G came to do our repair, and it was an awesome experience. It was a pleasure having someone who is personable, courteous, patient, knowledgeable, and professional! Thank you Lakes Electronics!
Jonatan FrenciaJanuary 13, 20217:30 pm
I called Samsung for a repair of a dishwasher, and they sent the repair to this company… the guy that showed up didnt had any idea of what to do, he simply pressed some buttons, make a mess in the kitchen with the water, and once my wife complained, he went to his truck to get a vacuum for the water… after that he pulled it, and he complained that the power cable was too short (the dishwasher comes out completely) and that we needed an electrician first to extend the cable, so he can check (not sure, maybe he wanted to check it in the living room with the cable on), so i asked why he didnt unplugged it, and he said he is not allowed to do it… so this people basically are coming in Samsungs name, and they cant unplug their own appliance (breaker was off)… so basically he charged the $99 and left… a waste of money and time, stay away of this company
david burrowsNovember 28, 202012:38 am
This place is so terrible. Samsung set me to them. They charged $99 to “inspect” my refrigerator. The guy just looked at the fridge and said I needed some new parts. After $500 the fridge stopped cooling two weeks later. “Oh something else is wrong too…” They act like you’re bothering them when you call. These guys are shady AF. Spent $500 then just had to buy a new fridge anyway. STAY FAR FAR FAR AWAY FROM LAKES ELECTRONICS.
Michael SwanickNovember 17, 20203:21 pm
This place is unbelievable & beyond horrible. All the negative reviews below are understated. The service is non existent. Like others have said, I’m shocked Samsung uses this company. I think it’s a sham. You can’t got hold of anyone, when anyone does answer the phone, you get put on hold, transferred to others or disconnected completely. No one seems to have any answers. I can’t believe they are in business. Samsung should be ashamed to use this company. I’m still waiting now about a month to get our refrigerator’s broken ice machine fixed. Shameful.