Pro Optix Vision Center

Amazing customer service, Natasha attended me today and she was amazing. I’ve been coming here for years and will always come back. Everyone here is extremely nice.

The people there was great and they were very nice and funny. Natasha helped me to get the glasses that I loved. I would definitely come back again.

They are very professional and people friendly. They are very fast and reasonably

The visit for my exam was great and finding the glasses was easy. Unfortunately, there were issues with the lab that caused me to have to wait over 6 weeks for my glasses. Originally I was told it would be 7-10 business days, after 2 weeks I called and was told it would be one more week. A week later it was clear no one knew when they would come. I asked Jay to please give updates as it felt like I had to keep calling in order for someone to look into the issue. Jay went above and beyond by calling the lab and escalating the issue. He worked with my insurance and called regularly to let me know the progress. Overall I would go back and am happy with their customer service.

I was seen promptly by the examining personnel on my appointment day.

A huge problem arose when it came time to select eyeglasses. My insurance plan is such that my eyeglasses are supposed to be free. I objected to the price Pro Optix quoted me and I grudgingly agrees to pay a lower price.

As I write this six weeks later, no glasses, only excuses. I will have to start all over again with another company.

Update: my eyeglasses have arrived. Many snafus corrected by Jay, and I can see now!