VCA Imperial Point Animal Hospital

So I moved to FL and was hoping to find a great vet to check up and do anything necessary for my dog. U was so impressed. Place is amicable and clean. Staff is efficient and friend. Dr. Powell was great. Caring. Intelligent. They didn’t try to push any unnecessary services or items on me. So glad. I found them from a referral. Thank you!

I’ve watched this veterinary office grow in leaps and bounds, and there have definitely been some pratfalls in the process. However, since specifically requesting the fabulous Dr. Darby Peterson, D.V.M. to oversee the health and development of my two felines, I have nothing but glowing, positive comments. The only reason I rated this visit 4 stars instead of 5 is that I had to proactively follow-up with a phone call to the office to inquire on the results of one of the tests my cat had. Ordinarily, the doctor promptly contacts me once she’s reviewed any tests performed. This office also adheres to all safety precautions relative to safe social distancing and mask requirements due to Covid-19. NOTE: They are currently expanding their office; business is being conducted throughout this renovation.

Like many others have observed, the wait times (even with appointments) are excessive. I brought my beloved 15 year old dog in this morning at 7:30 AM for testing which requires that she be at the hospital all day (over 12 hours in total). I was advised, once the phone lines were opened that a technician would be “right out,” to collect my pet. Nearly 30 minutes later, the only technician who opened the hospital doors did so to accept a Starbucks order from an UberEats driver, rather than meet with the owners waiting patiently in the parking lot with their pets.

While I appreciate there can be delays when emergencies occur, the hospital should not schedule early morning appointments if they do not have the resources to actually begin seeing patients at that time.

When the technician finally came to my car to take my pet in, she did not seem to have any knowledge of what the purpose of my visit and what the procedure entailed and when I would be able to pick up my animal.

When phoning, after my pet had been in the hospital’s care for nearly 5 hours, I was placed on hold for several minutes and given a curt update by the front desk attendant who, seemed to be annoyed by my inquiries and request for an update on my pet’s status. I definitely did not feel like my pet was treated like family as they state in their motto.

Once the test results are delivered I will definitely be looking at other care providers in the area. There are too many other options in the area to not focus on quality.

They’ve been our vets since day 1 of adopting Franklin almost 3 years ago. And we couldn’t be happier. Docs will text to check up and follow-up and everyone is professional, polite, and clearly love animals. The tech support (website and app) make it so convenient, too.

Wish prices were better for those who rescue animals and are on a budget. But got my one rescue cat in, and they were very thorough. If she has cancer or not, I hope they work with me. I keep stranded animals off the street and get them adopted. Would hope vet would appreciate my efforts and work with me.